Privacy Policy
Last Updated: January 6, 2026
1. Information We Collect
When you use our services, we collect the following types of information:
- Personal identification information (name, email address, phone number)
- Business information (business name, debt amounts, loan details)
- Communication records (calls, emails, text messages)
- Usage data (how you interact with our website and services)
2. SMS/Text Messaging Program
A2P 10DLC Compliance Notice
By providing your phone number and consenting to receive text messages from Payment Relief Solutions, you agree to the following:
- You will receive informational and service-related text messages about debt relief services
- Message frequency varies based on your account activity and service needs
- Message and data rates may apply from your mobile carrier
- Carriers are not liable for delayed or undelivered messages
- You can opt-out at any time by replying STOP to any text message
- For help, reply HELP or contact us at 1-800-555-0123
- Your consent is not a condition of purchase or service
Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and most major carriers.
We do not share your mobile number with third parties for their marketing purposes without your explicit consent.
3. How We Use Your Information
We use the information we collect to:
- Provide debt relief consultation and services
- Communicate with you about your account and services
- Send service updates, appointment reminders, and important notices
- Negotiate with creditors on your behalf
- Improve our services and customer experience
- Comply with legal obligations and protect our rights
4. Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services
- Creditors: When negotiating debt settlements on your behalf
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications at any time
- Opt-out of text messages by replying STOP
- Request a copy of the information we hold about you
- Withdraw consent for data processing where applicable
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience, analyze site usage, and deliver personalized content. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Payment Relief Solutions
Phone: 1-800-555-0123
Email: privacy@paymentreliefsolutions.com
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us using the information above.